RREIWA Facility SDN.BHD. (hereinafter referred to as “the Company”) recognizes the importance of personal information obtained from our stakeholders and considers its protection to be fundamental to our business activities and one of our most important management priorities.
In order to provide you with safe, secure, and reliable services, we have established the following basic policy, which is communicated to and strictly followed by all employees.
1. Basic Policy
- Our company complies with the Personal Information Protection Act and other related laws and regulations. We have also established internal regulations regarding personal information protection (hereinafter referred to as “our regulations”), which we implement, maintain, and continuously improve.
- Our company has established a management system for personal information protection and ensures that our regulations are communicated to and strictly followed by all officers and employees.
- Our company handles personal information only within the scope of the purposes of use clearly stated to our customers. Furthermore, we will not disclose or provide personal information provided by our customers to third parties except with the customer’s consent or for legitimate reasons.
- Our company strives to keep personal information accurate and up-to-date, and to prevent unauthorized access, leakage, loss, or damage to personal information. We continuously implement improvements and corrections to information security.
- Our company will respond sincerely and promptly to customer inquiries and requests for disclosure regarding personal information.
April 1, 2026
REIWA Facility SDN.BHD.
Managing Director: Yoshiaki Nagano
2. Purpose of use of personal information
When we receive personal information from our customers, we will clearly state the purpose of use in advance and use the information only within the scope of that purpose. If it becomes necessary to use a customer’s personal information beyond the scope of the purpose stated in advance, we will contact the customer and obtain their consent before using it. The purposes for which we use the personal information we hold are as follows:
- Personal information about customers
- Business negotiations and meetings with customers
- Shipping of products, materials, etc.
- Sending of information about services, events, etc.
- Providing customer support and maintenance
- Responding to inquiries and consultations
- Providing various membership services
- Service development, conducting surveys, monitoring, etc.
- Fulfillment of contracts
- Personal information of job applicants
- Providing and communicating recruitment information to job applicants (including interns)
- Managing recruitment operations within our company
3. Proper acquisition of personal information
At our company, we acquire personal information through lawful and fair means.
4. Provision of personal information
- We will not disclose or provide your personal information to third parties except in the following cases:
- If the customer consents
- In cases based on laws and regulations
- When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the customer’s consent.
- When entrusting the handling of personal information to a third party to the extent necessary to achieve the purpose of use.
- When a business is succeeded through merger, company split, business transfer, or other reasons.
- Notwithstanding (1) above, we may provide your address, name, telephone number, etc., to our affiliated companies or agents if we deem it appropriate for them to handle your inquiries or provide services to you. In this case, you can request that we stop providing your personal information to such affiliated companies.
5. Inquiries regarding personal information
For inquiries regarding the disclosure, correction, or deletion of your personal information, please contact us via the inquiry form.
6. Other matters
Access information
This website may collect access log information in order to provide you with better service. Please be aware of this in advance. The purpose of collecting access logs is not to identify your personal information.
About cookies
This website uses cookies in some areas to provide a more comfortable user experience. Cookies and IP address information are not considered personal information, as they cannot identify a specific individual on their own. You can refuse cookies through your browser settings.